Postage & Delivery

Our Couriers

  • We generally use Australia Post or Startrack Express for all our deliveries.
  • ‘Free postage over $35.00’ only applies to delivery in Australia sorry.
  • Outside Australia? Call or email us and we will reply with delivery options to your country as well as their cost.

If you are not home

  • We give our couriers an Authority To Leave (ATL) if no-one is home when they call. This means they will leave the parcel at your front door and they do not need to wait to get a signature as proof of delivery.
  • If you are concerned about the safety of parcels left at your door, perhaps give us a work address for delivery…either your work address or someone else you know.
  • If you have any concerns about this Authority to Leave, please call us on 0417 723 937 and we can talk about alternatives.

Tracking Orders

  • All orders have tracking.  If you have given us a mobile phone number your tracking details will be texted to you by Australia Post.
  • If your order has not arrived please call or email us and we’ll get our trusty bloodhound on to finding it.

Delivery times

  • We work hard to dispatch all orders by next business day.
  • Delivery time depends where you live of course (we’re on the Gold Coast) but is usually about 2-5 days for most East Coast destinations. (Ah, WA and NT will be longer)
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