Postage & Delivery
- We generally use Australia Post or Startrack Express for all our deliveries.
- ‘Free postage over $35.00’ only applies to delivery in Australia sorry.
- Outside Australia? Call or email us and we will reply with delivery options to your country as well as their cost.
If you are not home
- We give our couriers an Authority To Leave (ATL) if no-one is home when they call. This means they will leave the parcel at your front door and they do not need to wait to get a signature as proof of delivery.
- If you are concerned about the safety of parcels left at your door, perhaps give us a work address for delivery…either your work address or someone else you know.
- If you have any concerns about this Authority to Leave, please call us on 0417 723 937 and we can talk about alternatives.
- All orders have tracking. If you have given us a mobile phone number your tracking details will be texted to you by Australia Post.
- If your order has not arrived please call or email us and we’ll get our trusty bloodhound on to finding it.
- We work hard to dispatch all orders by next business day.
- Delivery time depends where you live of course (we’re on the Gold Coast) but is usually about 2-5 days for most East Coast destinations. (Ah, WA and NT will be longer)