This is the same stuff in more friendly words:-
Got a problem with the kite that was delivered?
Call or email us and we’ll do our best to fix it for you on the spot.
We are a small family business so we don’t have fancy ‘returns forms’ or such to fill out, just give us a call or email us and we’ll get it sorted for you. We’re really good at working fast minor miracles! (major miracles take a bit longer.)
We want you to be happy. If you’ve ordered the wrong kite, we’ll gladly exchange it. Just email or give us a call and we’ll fix it. We will get you to send back the original (unopened, unused, unflown and in good, sellable condition) and we’ll arrange the swap for you that day.